Shipping & Delivery Policy
Effective Date: April 8, 2025
Business Name: Brio Fashions
Website: https://elampillaionlinesarees.com
1. Shipping Coverage
We proudly ship across India and to selected international destinations.
All products are dispatched from our facility located in Ilampillai, Tamil Nadu – 637502, India.
2. Shipping Timeframes
Domestic Orders (India):
- Processing Time: 1–3 business days
- Delivery Time: 3–7 business days (post dispatch)
- Courier Partners: DTDC, India Post, Delhivery, Blue Dart, or equivalent
International Orders:
- Processing Time: 2–4 business days
- Delivery Time: 7–15 business days (varies by country)
- Shipping Partners: DHL, FedEx, Aramex, India Post International
Note: Delivery timeframes may vary based on location, customs clearance, weather conditions, or courier service issues.
3. Shipping Charges
- Domestic Shipping (India):
- Free shipping on orders above ₹999
- Orders below ₹999 may attract a flat ₹60 fee
- Free shipping on orders above ₹999
- International Shipping:
- Charges calculated at checkout based on destination and weight
- Charges calculated at checkout based on destination and weight
Import duties, customs fees, or taxes (if applicable) are to be borne by the customer
4. Order Tracking
Once your order is shipped, we will send:
- A tracking link via email/SMS
- Live courier status updates (where supported)
You can also track orders under the “My Orders” section on our website.
5. Delivery Attempt & Re-shipping
- If delivery fails due to incorrect address, refusal, or customer unavailability, the courier will attempt redelivery.
- If returned to us, re-shipping charges will be applicable to resend the package.
Please ensure your shipping address and phone number are accurate during checkout.
6. Delays & Force Majeure
Brio Fashions is not liable for delays caused by:
- Natural disasters, strikes, lockdowns
- Customs delays or documentation issues
- Courier company delays or service disruptions
We’ll notify you in case of significant delays and provide support.
7. Damaged or Missing Items
If your package arrives damaged or items are missing:
- Contact us within 24 hours of delivery
- Email clear photos and unboxing video (if available) to briofashions@gmail.com
- We will investigate and resolve the issue promptly
8. Contact for Shipping Queries
Email: briofashions@gmail.com
Address: No 639/4 A1 B Salem Main Road, Ilampillai, Tamil Nadu – 637502, India
